Work

Follow-up + AI search

Delmar Mortgage

I built an AI assistant that answers a mortgage professional's questions from lending guidelines, and automated his text and email follow-up with borrowers.

Delmar Mortgage guideline search with income-documentation references and scheduled borrower follow-ups by text and email.
20xfaster guideline answersFrom 20 or more minutes per lookup to under one minute.
Client
Jason Fransos
Mortgage lending
Role
Built
Timeline
2025 · Delivered
Stack
Docling, pgvector, Pydantic AI, LangGraph, FlashRAG, SMS automation, Email sequences

My contact ratio has increased significantly because clients are hearing from me at the right time, without everything relying on manual outreach. Another huge advantage is how quickly I can search and find mortgage guidelines. Instead of wasting time digging through documents or second-guessing myself, I can get clear answers almost instantly, which has made me more confident and responsive when speaking with clients.

Jason Fransos, Senior Mortgage Professional, Delmar Mortgage

Journey-timed messages run automatically, and the AI assistant answers plain-language guideline questions in under a minute. Jason's contact ratio doubled.

Guideline answers took 20 or more minutes to find, and routine replies and follow-up took at least an hour a day.

Prospects heard from Jason when he had time; guideline questions meant digging through documents while a client waited.

  1. Built an AI assistant that answers plain-language questions from mortgage guidelines.
  2. Automated text and email follow-up at the relevant stages of a borrower’s loan application.

Automate the known moments

Time follow-up to the stages of a borrower’s loan application rather than the mortgage professional’s availability.

Keep knowledge in the conversation

Return a direct guideline answer instead of asking the user to search a document manually.

What the project delivered

2follow-up channels, text and emailText for time-sensitive touches, email behind it.
12 monthsin daily useBoth systems, every day.
2xcontact ratioOver 12 months with both systems in use; not a conversion rate.

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